When they used to be zenpayroll, they were "delightful" and I remember that was their tagline. Not so much these days. They went downhill fast from having great Live Chat support (used to take seconds to get good answers from a real person) to email based tickets that sometimes don't get answered for 24+ hours. I guess they are at Web Scale at least. We have come full circle to Gusto becoming another ADP.
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When they used to be zenpayroll, they were "delightful" and I remember that was their tagline. Not so much these days. They went downhill fast from having great Live Chat support (used to take seconds to get good answers from a real person) to email based tickets that sometimes don't get answered for 24+ hours. I guess they are at Web Scale at least. We have come full circle to Gusto becoming another ADP.
I remember those days from a different employer who used them! It’s definitely been a very different experience this month