So they can maximally inconvenience the non-customers. Things like, "oh, you waited for 2 hours and are about to miss your plane? Please back up so our special customer can jump the line".
Cost optimization can turn anything to crap. As a kid I used to go to amusement parks on off days and get 10-20x the riding in, because nobody was there. Often could go from a ride exit to a ride entrance and hop right into a seat. Now they "optimize" this, run rides so you always have to wait 20-30 minutes.
Comments
So they can maximally inconvenience the non-customers. Things like, "oh, you waited for 2 hours and are about to miss your plane? Please back up so our special customer can jump the line".
Cost optimization can turn anything to crap. As a kid I used to go to amusement parks on off days and get 10-20x the riding in, because nobody was there. Often could go from a ride exit to a ride entrance and hop right into a seat. Now they "optimize" this, run rides so you always have to wait 20-30 minutes.