Its a tough choice. If you stick to your guns then GoDaddy says "Gee it doesn't really matter what we think they left anyway." and go back to their SOPA money. Or people don't leave after they switch and they internalize that they have to be a bit more aware of their customers concerns and get better.
Of course there could be no level of 'customer' rational discourse at all they could just be trying to mitigate the damage and move on. But one would like to believe they could be trained by rewarding them for good behavior.
This isn't behavioral modification. You don't need to reward GoDaddy for this change in stance after threatening punishment.
Let me state that again: You are under no obligation to pat them on the back so they don't feel sad that customers are still leaving and so go back to their old ways. If it were that easy for them to reverse (again) this decision, do you think they warrant a pat on the back in the first place?
They are engaging in a craven, cynical ploy to retain customers. There are no market-rules you need to play by. If you think that GoDaddy still stinks after this quick shower, walk away.
It's not really about GoDaddy, or what their future position on SOPA might be. It's that if a company shows that they are clueless, people choose not to deal with them. I don't think many people actually "believe" that GoDaddy changed their official position. They're just not publicly stating that opinion because it hurt their wallet.
It serves as a lesson to other companies in the future. Unless GoDaddy becomes the most outspoken opponent of SOPA, their public opinion on the matter is irrelevant. Some companies need to be reminded that their actions have consequences. It's not much of a lesson if the only consequence of a poor decision is that they have to go delete old blog posts and make a meaningless gesture.
GoDaddy didn't just support this. It has been actively reported that in the current form Sopa would exempt GoDaddy. So GoDaddy realized that the legislation could potentially hurt their business, but decided to support it while it was only used against some competitors.
http://idealab.talkingpointsmemo.com/2011/12/sopa-hearing-wi...
I think it makes the point even better if people leave anyway.
They may have changed their mind, but they only changed it after their original stupid decision pissed everybody off. If they lose money over it maybe they'll think things through a little better next time.
Comments
Its a tough choice. If you stick to your guns then GoDaddy says "Gee it doesn't really matter what we think they left anyway." and go back to their SOPA money. Or people don't leave after they switch and they internalize that they have to be a bit more aware of their customers concerns and get better.
Of course there could be no level of 'customer' rational discourse at all they could just be trying to mitigate the damage and move on. But one would like to believe they could be trained by rewarding them for good behavior.
Just sayin'
This isn't behavioral modification. You don't need to reward GoDaddy for this change in stance after threatening punishment.
Let me state that again: You are under no obligation to pat them on the back so they don't feel sad that customers are still leaving and so go back to their old ways. If it were that easy for them to reverse (again) this decision, do you think they warrant a pat on the back in the first place?
They are engaging in a craven, cynical ploy to retain customers. There are no market-rules you need to play by. If you think that GoDaddy still stinks after this quick shower, walk away.
And I for one think they still stink.
It's not really about GoDaddy, or what their future position on SOPA might be. It's that if a company shows that they are clueless, people choose not to deal with them. I don't think many people actually "believe" that GoDaddy changed their official position. They're just not publicly stating that opinion because it hurt their wallet.
It serves as a lesson to other companies in the future. Unless GoDaddy becomes the most outspoken opponent of SOPA, their public opinion on the matter is irrelevant. Some companies need to be reminded that their actions have consequences. It's not much of a lesson if the only consequence of a poor decision is that they have to go delete old blog posts and make a meaningless gesture.
GoDaddy didn't just support this. It has been actively reported that in the current form Sopa would exempt GoDaddy. So GoDaddy realized that the legislation could potentially hurt their business, but decided to support it while it was only used against some competitors. http://idealab.talkingpointsmemo.com/2011/12/sopa-hearing-wi...
I think it makes the point even better if people leave anyway.
They may have changed their mind, but they only changed it after their original stupid decision pissed everybody off. If they lose money over it maybe they'll think things through a little better next time.