I think it was a few things. First, I’m not in the Randstad, but in Brabant. I don’t work for ASML or Philips so the company that hired me was not familiar with many of the resources available to expats.
Second, I dutifully listened to the employees who tried to tell me to sign up via the various apps. I went in person to the ABN bank building in Eindhoven where a lady at the front gave me a business card to call a phone number with a disconnected line to attempt to open an account.
Third, I listened to the Reddit when they said Bunq had severely declined in quality and just coming off of Simple in the USA, I was hesitant to join a neobank in a new country with no physical presence should I have a problem that needed to be solved immediately.
Finally, I was not totally aware of FACTA and what that meant for me as a customer. I eventually created an account at the Regiobank in my small village, but I didn’t know about the requirements so my account was delayed for use for two weeks while they manually updated my details.
Consequently, after the shitshow at ABN, I walked down the street to ING and was able to make an appointment for the next day. However, because INGs entire sign up is app driven now, I was left without a login because I signed up in person due to the FACTA requirement. I’ve requested the login to be reset and mailed to me twice (an option they offer, I assume for old folks) and I still can’t access my account online or in the app. I opened the account in mid-September.
So yeah, some of it was my fault, but as far as ING and ABN are concerned, it’s pure incompetence.
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I think it was a few things. First, I’m not in the Randstad, but in Brabant. I don’t work for ASML or Philips so the company that hired me was not familiar with many of the resources available to expats.
Second, I dutifully listened to the employees who tried to tell me to sign up via the various apps. I went in person to the ABN bank building in Eindhoven where a lady at the front gave me a business card to call a phone number with a disconnected line to attempt to open an account.
Third, I listened to the Reddit when they said Bunq had severely declined in quality and just coming off of Simple in the USA, I was hesitant to join a neobank in a new country with no physical presence should I have a problem that needed to be solved immediately.
Finally, I was not totally aware of FACTA and what that meant for me as a customer. I eventually created an account at the Regiobank in my small village, but I didn’t know about the requirements so my account was delayed for use for two weeks while they manually updated my details.
Consequently, after the shitshow at ABN, I walked down the street to ING and was able to make an appointment for the next day. However, because INGs entire sign up is app driven now, I was left without a login because I signed up in person due to the FACTA requirement. I’ve requested the login to be reset and mailed to me twice (an option they offer, I assume for old folks) and I still can’t access my account online or in the app. I opened the account in mid-September.
So yeah, some of it was my fault, but as far as ING and ABN are concerned, it’s pure incompetence.