It's a good point. Extending the analogy out a bit, Amazon has fantastic instrumenting that let's them see failures in their system, debuggers, memory inspectors, object lifetime inspectors etc.
while Google isn't even bothering to print most of their errors to the console. They have very little idea how their customer experience is other than sales numbers and they appear to pretty much ignore the few places they do directly interact with end users in their forums. The GAE pricing nonsense was one of the most insane customer interaction spectacles I've ever seen.
It's funny, about the only time we've ever seen any sort of input/output with Google has been here on HN with the few Google employees that haunt this forum, checking out problems this community is reporting.
Comments
It's a good point. Extending the analogy out a bit, Amazon has fantastic instrumenting that let's them see failures in their system, debuggers, memory inspectors, object lifetime inspectors etc.
while Google isn't even bothering to print most of their errors to the console. They have very little idea how their customer experience is other than sales numbers and they appear to pretty much ignore the few places they do directly interact with end users in their forums. The GAE pricing nonsense was one of the most insane customer interaction spectacles I've ever seen.
It's funny, about the only time we've ever seen any sort of input/output with Google has been here on HN with the few Google employees that haunt this forum, checking out problems this community is reporting.