I wouldn’t normally get angry about something like this but when the CEO talked about how upset she was that there were people out there who would do such harm I almost blew my stack. The level of wilful ignorance to your responsibilities required to feel that statement could be appropriate is astounding.

But most of all, if you’ve worked anywhere even remotely resembling a professional organisation in the last 10 years then it should be obvious just how bad things are inside Optus for this to have even happened. Something is deeply wrong there. This kind of breach should have thousands of things standing in the way of it being possible