My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’s annoying enough that I take them out before a call or meeting.
I had a tough enough time describing it just now (it’s the sort of problem that is inherently un-Googleable), but has anyone else experienced this, and have you had any luck with the service program?
Yes! I have this exact same problem on my AirPods Pro, and only during phone calls and meetings as well.
I’ve also had a tough time describing it, so couldn’t Google for it. I’ve also held off on taking it to the apple store to get it looked at, just because I didn’t know how to describe it well. May be I’ll just use your description now.
Just yesterday two people told me that they hear echos when I use my AirPods on two different meetings, so I had to switch to using wired headphones. Adding that to my list of problems. I wish I could just return the product now.
This does sound a lot like Bluetooth issues which are of course almost impossible to debug.
At this point the only Bluetooth device I use is my mouse and AirPods. The rest I switched back to wires because of how unreliable it is especially in a residential building with lots of wifi access points.
Take it to the Apple Store. They'll very likely replace them.
Back in late 2020 I took mine in for an issue in one Airpod. They ran them through their little testing device and determined they had other problems too and just gave me another. Worse they can do is tell you no, but they're pretty liberal about just replacing them.
I had that, offset maybe more like 50ms but that's just quibbling. Showed up in a firmware update, disappeared again a month later. Not often, but often enough that I started calling it skew. Disorienting!
Comments
My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’s annoying enough that I take them out before a call or meeting.
I had a tough enough time describing it just now (it’s the sort of problem that is inherently un-Googleable), but has anyone else experienced this, and have you had any luck with the service program?
Yes! I have this exact same problem on my AirPods Pro, and only during phone calls and meetings as well.
I’ve also had a tough time describing it, so couldn’t Google for it. I’ve also held off on taking it to the apple store to get it looked at, just because I didn’t know how to describe it well. May be I’ll just use your description now.
Just yesterday two people told me that they hear echos when I use my AirPods on two different meetings, so I had to switch to using wired headphones. Adding that to my list of problems. I wish I could just return the product now.
This does sound a lot like Bluetooth issues which are of course almost impossible to debug.
At this point the only Bluetooth device I use is my mouse and AirPods. The rest I switched back to wires because of how unreliable it is especially in a residential building with lots of wifi access points.
Is there a known correlation of interference between WiFi and Bluetooth?
Yes: https://electronics.stackexchange.com/questions/466798/does-...
makes sense. i rarely use bluetooth devices, so I had just never looked into this.
Take it to the Apple Store. They'll very likely replace them.
Back in late 2020 I took mine in for an issue in one Airpod. They ran them through their little testing device and determined they had other problems too and just gave me another. Worse they can do is tell you no, but they're pretty liberal about just replacing them.
I had that, offset maybe more like 50ms but that's just quibbling. Showed up in a firmware update, disappeared again a month later. Not often, but often enough that I started calling it skew. Disorienting!
I had the same blips -- not sure if it is why, but Apple just replaced them under this program. I bought them in 2020.