Comment on Ask HN: If I enter account or order in a phone tree, why am I asked again?parentComments−Spooky234yAlso, some flows may use the user provided data, others do not.People will do weird shit to get what the want, including using other peoples info at the IVR or asking for things that will get them to a human faster.
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Also, some flows may use the user provided data, others do not.
People will do weird shit to get what the want, including using other peoples info at the IVR or asking for things that will get them to a human faster.