Just like building a good UX for a website takes skill, so does building a good UX for a call center. I’ve only developed contact flows with newer cloud based call center solutions. But I’ve integrated them with Salesforce so by the time you talk to a human, they can already see all of the relevant information and it automatically pulls up related data.
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Just like building a good UX for a website takes skill, so does building a good UX for a call center. I’ve only developed contact flows with newer cloud based call center solutions. But I’ve integrated them with Salesforce so by the time you talk to a human, they can already see all of the relevant information and it automatically pulls up related data.