Comment on Ask HN: If I enter account or order in a phone tree, why am I asked again?Comments−toast04yThe phone tree needs your information to route your call properly, the service rep needs your information to service you. Conveying the information to the service rep is harder than routing your call, so it's not always done.
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The phone tree needs your information to route your call properly, the service rep needs your information to service you. Conveying the information to the service rep is harder than routing your call, so it's not always done.