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Comment on Ask HN: Why Doesn't Google Believe in Customer Support?

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The simple answer is that people don't scale. At least, that's what I've heard them say.

I've seen loops like this before, where the process to report that their process is broken is broken. And you're right, it's hell.

I'd double check just to make sure there's no mistake on your end, but yeah, unless you can find one of the Googlers who reads HN, you're stuck in limbo.

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