These new users probably carry their expectations from the real world to the internet as well. If some merchandise from a store isn't good, you don't appeal to the company who produces it, you simply tell other people your negative experience with the product and encourage everyone to avoid it, just like what's happening on these app stores.
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These new users probably carry their expectations from the real world to the internet as well. If some merchandise from a store isn't good, you don't appeal to the company who produces it, you simply tell other people your negative experience with the product and encourage everyone to avoid it, just like what's happening on these app stores.