It's the ignoring not the complexity that's frustrating. I'm suffering from an annoying bug in Google Groups. I've raised it a few times and it disappears into the void. Next time there's a bug, even if it's serious, will I bother? Probably not - my expectations are set.
-- (Edit)
Incidentally, for software issues this makes a public bug tracker something of a marketing tool. Even knowing my bug rather than lost without trace would be an improvement.
Google is especially bad in this regard. I'm a software developer, and I can probably write a pretty decent bug report. I'm also available to further look into the issue, and can use development tools. I help fix bugs if I find them in many products we use. But with Google, I just don't bother. There's often no way to even file a proper bug report, just some Google Group, and never any feedback.
Comments
It's the ignoring not the complexity that's frustrating. I'm suffering from an annoying bug in Google Groups. I've raised it a few times and it disappears into the void. Next time there's a bug, even if it's serious, will I bother? Probably not - my expectations are set.
-- (Edit)
Incidentally, for software issues this makes a public bug tracker something of a marketing tool. Even knowing my bug rather than lost without trace would be an improvement.
Google is especially bad in this regard. I'm a software developer, and I can probably write a pretty decent bug report. I'm also available to further look into the issue, and can use development tools. I help fix bugs if I find them in many products we use. But with Google, I just don't bother. There's often no way to even file a proper bug report, just some Google Group, and never any feedback.