Back when I worked at a small retail computer store, I never ceased to be amazed by silly old men (and they were almost complete carbon copies of each other) who would drive an F250 pickup for an hour to save $5 on a mouse (our loss leader) and then do it again to come back and complain.
My favorite incident was when my boss offered the guy a cash refund. That wasn't good enough. My boss offered him the refund, and let him keep the mouse for free just to get him out of the store. He smiled, finally satisfied, and then asked to buy another one.
It gets funnier. The loss leader was one per customer. The guy actually argued that because he had gotten the refund and was given the original for free, it didn't count as a sale and he was still entitled to buy the "one per customer".
We had to pick up the phone and start "calling the police" to get him out of the store. He lectured us on how there was no way we could stay in business by refusing to accept people's money.
There are some days I wonder if all humans are sentient.
Comments
Back when I worked at a small retail computer store, I never ceased to be amazed by silly old men (and they were almost complete carbon copies of each other) who would drive an F250 pickup for an hour to save $5 on a mouse (our loss leader) and then do it again to come back and complain.
My favorite incident was when my boss offered the guy a cash refund. That wasn't good enough. My boss offered him the refund, and let him keep the mouse for free just to get him out of the store. He smiled, finally satisfied, and then asked to buy another one.
I hope your boss said "no."
It gets funnier. The loss leader was one per customer. The guy actually argued that because he had gotten the refund and was given the original for free, it didn't count as a sale and he was still entitled to buy the "one per customer".
We had to pick up the phone and start "calling the police" to get him out of the store. He lectured us on how there was no way we could stay in business by refusing to accept people's money.
There are some days I wonder if all humans are sentient.