users feel entitled to support regardless of the price
Pathological customers are disproportionately attracted to low price points. Your post jives with the experience of literally dozens of companies which have told me the same thing: the more you charge, the better your customer pool will be at everything. They'll read better. They'll have a better understanding of, ahem, engineering reality. They'll be more patient. They'll have less viruses and hard disk failures. They'll be better at using the Googles. etc, etc
It could be possible that when a person spends more for an item or service, they tend to value it more. They may also be more committed to it, whatever that means.
Reminds me of Dan Ariely's (and many other's) behavioral economics research.
Comments
users feel entitled to support regardless of the price
Pathological customers are disproportionately attracted to low price points. Your post jives with the experience of literally dozens of companies which have told me the same thing: the more you charge, the better your customer pool will be at everything. They'll read better. They'll have a better understanding of, ahem, engineering reality. They'll be more patient. They'll have less viruses and hard disk failures. They'll be better at using the Googles. etc, etc
It could be possible that when a person spends more for an item or service, they tend to value it more. They may also be more committed to it, whatever that means.
Reminds me of Dan Ariely's (and many other's) behavioral economics research.