Definitely old software that's obviously not getting updated can be forgiven. There's still 16-bit DOS software used in production that harkens from the time when ASCII was all that could be supported. I get it, it sucks when a legacy airline system written in the '70 removes the accent characters from your name but them's the breaks. But if you're designing new software nowadays and your requirements don't include the "new cultural consciousness," you're probably making a big mistake. I've seen software built within the last 5 years fail QA due to not displaying emoji.
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Definitely old software that's obviously not getting updated can be forgiven. There's still 16-bit DOS software used in production that harkens from the time when ASCII was all that could be supported. I get it, it sucks when a legacy airline system written in the '70 removes the accent characters from your name but them's the breaks. But if you're designing new software nowadays and your requirements don't include the "new cultural consciousness," you're probably making a big mistake. I've seen software built within the last 5 years fail QA due to not displaying emoji.