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Comment on The most important thing to understand about queues (2016)parent

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This is a big part of self checkout - it reduces rejection rate.

And that can be done with queues in general, if alternate paths are available at some point intelligent operators will change path (this can be problematic also, when the option to change isn’t available - I’d normally like to connect to a server near me but if it is overloaded give me the option to take a further away one).

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