We have a report abuse button that is attached to each comment, all our users have to do is click it and it sends an email to the appropriate person for moderation. (This is rarely used unfortunately)

To be honest I don't agree with a lot of the decisions corporate makes in regards to our digital efforts. They are on the other side of the country and believe that if it works in their market it has to work in ours.

It constantly feels like we are playing catch-up to everyone else.