can totaly relate from experience; last example was my wife trying to signup for our municipalies self-serving portal (...service?) and beeing utterly frustrated about roadblocks/error-messages and unhelpful service personal. it often looks like nobody is even trying anymore.
thou, shifting the "navigation of service meshes" away from buerocatics, law literacy and ppl-skills to proficiency with electronic devices has done little for the kafkaesqueness.
From your name I'd guess you are a fellow German... I can relate with what you say, too :'D
it often looks like nobody is even trying anymore.
The key thing behind that is diffusion of responsibility: everyone knows that shit is broken beyond belief, but since there are so many different layers of responsibility, politicians (with whom the responsibility should rest!) often are successful in deflecting liability in a lot of different ways. The end result is that nothing changes.
Comments
can totaly relate from experience; last example was my wife trying to signup for our municipalies self-serving portal (...service?) and beeing utterly frustrated about roadblocks/error-messages and unhelpful service personal. it often looks like nobody is even trying anymore.
thou, shifting the "navigation of service meshes" away from buerocatics, law literacy and ppl-skills to proficiency with electronic devices has done little for the kafkaesqueness.
From your name I'd guess you are a fellow German... I can relate with what you say, too :'D
The key thing behind that is diffusion of responsibility: everyone knows that shit is broken beyond belief, but since there are so many different layers of responsibility, politicians (with whom the responsibility should rest!) often are successful in deflecting liability in a lot of different ways. The end result is that nothing changes.