Plus one for Managing Humans. All of the randsinrepose.com posts are worth reading, but here are my favs.

https://randsinrepose.com/archives/shields-down/

https://randsinrepose.com/archives/bored-people-quit/

https://randsinrepose.com/links/2015/01/14/ask-them-how-they...

https://randsinrepose.com/archives/ask-for-help/