Don’t use Digital Ocean for anything, not just production. Your account may be locked up and customer service will keep sending boilerplate responses. There is no way I know of to contact a human and find out why the account is locked and what options exist. DO has been heavily understaffed for years, and the mass layoffs in early 2020 likely made things far worse.
I see value in supporting smaller companies (relative to large ones like Amazon, Microsoft or Google), but smaller companies usually tend to have better customer support when things go wrong, and are generally a lot more helpful. With DO, it has the kind of offerings by a smaller company with the kind of support by a large company.
Comments
Don’t use Digital Ocean for anything, not just production. Your account may be locked up and customer service will keep sending boilerplate responses. There is no way I know of to contact a human and find out why the account is locked and what options exist. DO has been heavily understaffed for years, and the mass layoffs in early 2020 likely made things far worse.
I see value in supporting smaller companies (relative to large ones like Amazon, Microsoft or Google), but smaller companies usually tend to have better customer support when things go wrong, and are generally a lot more helpful. With DO, it has the kind of offerings by a smaller company with the kind of support by a large company.