I’m in a similar position at the moment and I’d suggest if you were considering DO, to take a look at Vultr and UpCloud.

I’ve found support response time from both so far to be excellent (UpCloud in particular though their feature set is just slightly behind Vultr and DO currently).

I had been testing the water with DO with a view to hosting some production stuff with them, but I’ve seen a few too many similar stories like this one and decided to get out of DO and rule them out for production stuff for now. Many of their direct competitors seem to provide much better support at lower levels of spend too.