Why should you NOT believe Apple's rep when talking about Apple's services?
It's company's job to hire and train employees who will be competent at servicing company's customers. If said company is unable to hire and train competent personnel capable at servicing its customers, consider not blaming it on the untrained and possibly underpaid 1st support line person working for the company because they're not the bad apple in this case.
Because they realistically do not know the resources their higher ups have access to. Apple support training really is not that comprehensive, I wasn't blaming level 1s. They do not know everything about Apple, hence other reps are coming out and claiming that the account can in fact be restored.
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Why should you NOT believe Apple's rep when talking about Apple's services?
It's company's job to hire and train employees who will be competent at servicing company's customers. If said company is unable to hire and train competent personnel capable at servicing its customers, consider not blaming it on the untrained and possibly underpaid 1st support line person working for the company because they're not the bad apple in this case.
Because they realistically do not know the resources their higher ups have access to. Apple support training really is not that comprehensive, I wasn't blaming level 1s. They do not know everything about Apple, hence other reps are coming out and claiming that the account can in fact be restored.