Agreed, they seem not to take you seriously so court seems the next step.
They locked it for wrong reasons, as you can prove you bought the cards in a normal shop with honest money. Even in a criminal case there comes a point that the suspect has the right to prove his innocence.
If for some odd reason they really cannot unlock your account as they claim, they should have no problem giving you back the money you spent on your account.
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This should simply go to small claims court.
Agreed, they seem not to take you seriously so court seems the next step.
They locked it for wrong reasons, as you can prove you bought the cards in a normal shop with honest money. Even in a criminal case there comes a point that the suspect has the right to prove his innocence.
If for some odd reason they really cannot unlock your account as they claim, they should have no problem giving you back the money you spent on your account.