"5% of users faced difficulty logging in" typically means that the whole service was down, but that only 5% of users attempted to use the service during the downtime. They also count accounts that have been dormant since 2004... so it looks like a smaller number...
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"5% of users faced difficulty logging in" typically means that the whole service was down, but that only 5% of users attempted to use the service during the downtime. They also count accounts that have been dormant since 2004... so it looks like a smaller number...