This guy is mistaking "poor people skills" with "being an asshole". I'm not sure whether the two are so clearly related : there are a few different manifestations of lack of social skills, and there are jerks who don't have much social skills issues.
"All it takes for someone to be good at customer service is: [...]".
This sounds so simple. And it misses quite the point. Lacking "social skills", is precisely this : not knowing how to behave completely "normally" (whatever that means) with other people. Like, not grasping the effect of your words, or not being able to think them through fast enough before saying them. Of course, I want to be helpful, and to answer the person in front of me (or on the phone). That doesn't mean that it is what the person will see or hear.
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This guy is mistaking "poor people skills" with "being an asshole". I'm not sure whether the two are so clearly related : there are a few different manifestations of lack of social skills, and there are jerks who don't have much social skills issues.
"All it takes for someone to be good at customer service is: [...]".
This sounds so simple. And it misses quite the point. Lacking "social skills", is precisely this : not knowing how to behave completely "normally" (whatever that means) with other people. Like, not grasping the effect of your words, or not being able to think them through fast enough before saying them. Of course, I want to be helpful, and to answer the person in front of me (or on the phone). That doesn't mean that it is what the person will see or hear.