From experience, if you screw up and the other guy responds badly, saying "I screwed up, but the other guy responded poorly" is not going to be received as well as just saying "I screwed up."
Only very rarely have I seen more benefit actively defending myself from a customer's accusation rather than apologizing and taking responsibility, even if it was only partly my fault.
I'm saying that your reputation usually fairs better if you say "I'm sorry for being an asshole" vs. "I'm sorry for being an asshole, but that other guy was also being an asshole"
I mean, the second is usually the case; but as a business, you are expected to be 'the bigger person' and, you know, not delete people's personal data because they are being dicks to you.
Defending your actions, in some minds, makes it sound more likely that you'd do it again in the same situation.
sorry. I need to watch this tendency to re-state my previous argument when I think someone disagrees with me. I am told I do the same thing in person, and it's just not very productive.
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From experience, if you screw up and the other guy responds badly, saying "I screwed up, but the other guy responded poorly" is not going to be received as well as just saying "I screwed up."
Only very rarely have I seen more benefit actively defending myself from a customer's accusation rather than apologizing and taking responsibility, even if it was only partly my fault.
Well, yes, but they felt they need to restore some reputation.
(Or would my post be received better if I just said "Well, yes"? :))
I'm saying that your reputation usually fairs better if you say "I'm sorry for being an asshole" vs. "I'm sorry for being an asshole, but that other guy was also being an asshole"
I mean, the second is usually the case; but as a business, you are expected to be 'the bigger person' and, you know, not delete people's personal data because they are being dicks to you.
Defending your actions, in some minds, makes it sound more likely that you'd do it again in the same situation.
I did both agree with your statements wholeheartedly and reflect on them in the same manner. There was no need to explain it again, but thanks. :)
sorry. I need to watch this tendency to re-state my previous argument when I think someone disagrees with me. I am told I do the same thing in person, and it's just not very productive.