To use your restaurant analogy, suppose I'm at a restaurant. There is some problem with my credit card. I get rude and insulting.
It is perfectly acceptable, as you note, for the restaurant to toss me out and to ban me.
What is not acceptable is that if a friend of mine later asks them why they banned me for them to state that it was due to a credit card dispute. They should just say "we do not discuss details related to past or present customers".
In the deleted blog post that's essentially what they admit doing. A friend of the customer asked about the incident, and they responded giving information that they should have not given, instead of just saying "we do not discuss account details of customers with third parties".
But now you're turning it around, the nerd rage is not about them giving out that info, since the guy already knew that. The 'ruckus' (rather, Reddit lynch mob) is about them terminating the customer's account. (whether justified or not I don't know and I don't care).
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To use your restaurant analogy, suppose I'm at a restaurant. There is some problem with my credit card. I get rude and insulting.
It is perfectly acceptable, as you note, for the restaurant to toss me out and to ban me.
What is not acceptable is that if a friend of mine later asks them why they banned me for them to state that it was due to a credit card dispute. They should just say "we do not discuss details related to past or present customers".
In the deleted blog post that's essentially what they admit doing. A friend of the customer asked about the incident, and they responded giving information that they should have not given, instead of just saying "we do not discuss account details of customers with third parties".
But now you're turning it around, the nerd rage is not about them giving out that info, since the guy already knew that. The 'ruckus' (rather, Reddit lynch mob) is about them terminating the customer's account. (whether justified or not I don't know and I don't care).