Elaboration: Jules demonstrates zero willingness to understand the customer's point of view. Even if your position cannot be compromised, as a CS rep you should never leave the customer with the impression that they were ignored, or worse.
First, the tone is so unbelievably petty, it's difficult to believe this company has ever made more than $50. I would conclude from this exchange that it's run by two high school kids in their parents' basement.
Second, the post is chock full of defensive half-truths, or as I call it: bullshit. For example:
We take privacy very seriously.
So seriously that we flip off anyone who sends a tweet about you and your account. It's not about privacy -- if it were, a simple statement to the effect of "we can't comment about accounts publicly" would have sufficed.
...to which we responded “Best of luck with your new host!”. This was not intended to be a taunt, this was intended to be the closing line to our discussion with them.
Who honestly believes this? "When I told him to 'get the fuck out of here', I only wanted to let him know that he was welcome to leave."
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This guy just does not get it. He must be an incredible sys admin, or it must be really hard to find a good one in Hampshire.
The truth -- as I see it -- is simply that this guy was irked by the thought of a customer posting annoying tweets about his company's policies, and he lost his cool. (If he ever knew to keep it in the first place.)
Comments
Elaboration: Jules demonstrates zero willingness to understand the customer's point of view. Even if your position cannot be compromised, as a CS rep you should never leave the customer with the impression that they were ignored, or worse.
First, the tone is so unbelievably petty, it's difficult to believe this company has ever made more than $50. I would conclude from this exchange that it's run by two high school kids in their parents' basement.
Second, the post is chock full of defensive half-truths, or as I call it: bullshit. For example:
We take privacy very seriously.
So seriously that we flip off anyone who sends a tweet about you and your account. It's not about privacy -- if it were, a simple statement to the effect of "we can't comment about accounts publicly" would have sufficed.
...to which we responded “Best of luck with your new host!”. This was not intended to be a taunt, this was intended to be the closing line to our discussion with them.
Who honestly believes this? "When I told him to 'get the fuck out of here', I only wanted to let him know that he was welcome to leave."
---
This guy just does not get it. He must be an incredible sys admin, or it must be really hard to find a good one in Hampshire.
The truth -- as I see it -- is simply that this guy was irked by the thought of a customer posting annoying tweets about his company's policies, and he lost his cool. (If he ever knew to keep it in the first place.)