Customers are sometimes abusive, particularly on support lines. Anyone who works in a service industry needs to learn to deal with that. Even if they don't interact with customers, they should learn the people skills anyhow because really we all have "customers" - even if they are internal to the company.
On the other hand, at $3/mo, I'd say "this" could've gone ahead and terminated the hosting of the "painful" customers (keeping backups,) but only doing so at later date and with notice when everyone wasn't so fired up.
IMO their "technical director" also needs to be let go. Maybe not today, but after they've had a chance to get a new person trained but more importantly get their domains and accounts transferred into the company's (or its owner's) name. The TD has demonstrated that he's over-reactive. If kept with the company, there's the risk that he further damages the company in the future (even with him being isolated away from customers). If he's let go, there's the risk of overreacting and damaging the company in other ways.
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Customers are sometimes abusive, particularly on support lines. Anyone who works in a service industry needs to learn to deal with that. Even if they don't interact with customers, they should learn the people skills anyhow because really we all have "customers" - even if they are internal to the company.
On the other hand, at $3/mo, I'd say "this" could've gone ahead and terminated the hosting of the "painful" customers (keeping backups,) but only doing so at later date and with notice when everyone wasn't so fired up.
IMO their "technical director" also needs to be let go. Maybe not today, but after they've had a chance to get a new person trained but more importantly get their domains and accounts transferred into the company's (or its owner's) name. The TD has demonstrated that he's over-reactive. If kept with the company, there's the risk that he further damages the company in the future (even with him being isolated away from customers). If he's let go, there's the risk of overreacting and damaging the company in other ways.