They had ample opportunity to be the bigger men, but failed to do so at every step.
By all means, terminate troublesome customers, with whatever advance notice you're comfortable / obligated to give them. Remain courteous and professional no matter what they throw at you.
DON'T get in shouting matches with your (ex-)customers over the Internet, or take vindictive measures. It can't be worth it.
Comments
They had ample opportunity to be the bigger men, but failed to do so at every step.
By all means, terminate troublesome customers, with whatever advance notice you're comfortable / obligated to give them. Remain courteous and professional no matter what they throw at you.
DON'T get in shouting matches with your (ex-)customers over the Internet, or take vindictive measures. It can't be worth it.