It's a phenomenal case study in how not to do customer service and social media at a small tech company. I think there are a lot of people in the HN community who could learn a thing or two from this discussion.
I'd like to think that the number of HNers who could learn is vanishingly small. I believe the appeal is more along the lines of "Jersey Shore for Internet entrepreneurs."
Comments
It's a phenomenal case study in how not to do customer service and social media at a small tech company. I think there are a lot of people in the HN community who could learn a thing or two from this discussion.
I'd like to think that the number of HNers who could learn is vanishingly small. I believe the appeal is more along the lines of "Jersey Shore for Internet entrepreneurs."