I wrote this, but I wasn't ready for prime time hacker news. I think it needs another revision ;-) -- definitely interested in feedback on the first pass.
It seems interesting to me, but I would like to read more about why you think putting people who don't work in customer service do customer service rather than let professionals handle it and then update the rest of the business.
Comments
I wrote this, but I wasn't ready for prime time hacker news. I think it needs another revision ;-) -- definitely interested in feedback on the first pass.
When I try to load the page on my iPhone 4, I can only see a couple words at the end of the sentence (zooming out doesn't fix this).
Will be happy to provide feedback when I can get to my laptop
That's my bad - I'm the designer at Olark who forgot to make our WP theme look good on mobile. Fix coming tonight.
Sorry about that!
It seems interesting to me, but I would like to read more about why you think putting people who don't work in customer service do customer service rather than let professionals handle it and then update the rest of the business.