Maybe my startup is different than others, but I have to do everything at least some of the time. I can't imagine a startup ceo saying "I refuse to do X".
I can't imagine anyone at a small startup refusing to do something unless it would be seriously detrimental due to their lack of experience on the task at hand. I know the article is geared towards CEOs, but being able to touch so many different areas is one of the best things for anyone to be a part of at a startup, including the customer support aspect. There's so much you can learn.
By the time your startup reaches 50 employees, you will not be doing a bit of everything, but you'll be reading status reports that talk about a bit of everything. Been there, done that.
But yes, staying in touch with customers is one of the best actions a CEO can do.
Comments
Maybe my startup is different than others, but I have to do everything at least some of the time. I can't imagine a startup ceo saying "I refuse to do X".
I can't imagine anyone at a small startup refusing to do something unless it would be seriously detrimental due to their lack of experience on the task at hand. I know the article is geared towards CEOs, but being able to touch so many different areas is one of the best things for anyone to be a part of at a startup, including the customer support aspect. There's so much you can learn.
By the time your startup reaches 50 employees, you will not be doing a bit of everything, but you'll be reading status reports that talk about a bit of everything. Been there, done that.
But yes, staying in touch with customers is one of the best actions a CEO can do.