I agree. This is becoming too sensational- I expect Nancy Grace to show up somewhere.

My opinion: Someone let a stranger into their home and there was a negative outcome. Common sense says that's a calculated risk- much like a hotel has both good and bad guests. They have no real obligation to provide support to this user- regardless of what site you use to fill your room (craigslist, airbnb, etc) you are still providing your property to a stranger. Just because its a super-hip start-up doesn't mean everyone involved has the same intentions. It is naive to think otherwise.

Edit: For the record, I do empathize with the victim and hope she gets justice. I feel that she shouldn't be targeting Airbnb for something they were not responsible for.