Honestly this is really common. What’s unusual is that the responder is allowed to say he’s prevented. Normally absolutely everything is NDAd. I don’t think maintainers necessarily appreciate how often when they speak to someone about an issue but the person they’re talking to keeps avoiding doing a specific thing they were asked to do to help resolve it that they can’t, and can’t even say that they can’t.
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Honestly this is really common. What’s unusual is that the responder is allowed to say he’s prevented. Normally absolutely everything is NDAd. I don’t think maintainers necessarily appreciate how often when they speak to someone about an issue but the person they’re talking to keeps avoiding doing a specific thing they were asked to do to help resolve it that they can’t, and can’t even say that they can’t.
the question is, should those people be using open source software and reporting bugs if they can't be part of the solution to resolve it?
I mean, define “should”. It’s not exactly their decision to not contribute back, and it’s often not their decision to use the software either.