The only part of the article that surprised me is the fact they actually got the issue escalated. I've never succeeded in doing that; talking to Microsoft support is like talking to a brick wall.
I’ve found that the best trick with Microsoft is: money talks. If you pay them for support suddenly you should have a much easier time getting things done.
Obviously paying MS to fix a problem they caused is abhorrent but sometimes you gotta hold your nose and do it.
I’ve found that the best trick with Microsoft is: money talks.
It depends on the quantity. MS365 Business Basic/Premium customers are basically testers for the enterprise offerings. Look at release cadences for the different tiers and it becomes obvious.
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I’ve found that the best trick with Microsoft is: money talks. If you pay them for support suddenly you should have a much easier time getting things done.
Obviously paying MS to fix a problem they caused is abhorrent but sometimes you gotta hold your nose and do it.
It depends on the quantity. MS365 Business Basic/Premium customers are basically testers for the enterprise offerings. Look at release cadences for the different tiers and it becomes obvious.