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Comment on Microsoft Silently Dropping Emails – a Sad but True Story (2020)

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SmartScreen® Filter technology is always adapting and learning more about what is and isn’t unwanted mail, it is not possible for us to offer specific advice about improving your mail content.

Translation: "The filtering is based on machine learning. If there are false positives, too bad, even we don't know what's causing them. Try to look less like spam or something?"

They should be liable for their shitty ML algorithms. It’s extra detrimental to small businesses who get their email dropped for no good reason. Silently dropping email is malicious IMO.

ML is the software form of cheap plastic crap that quickly breaks.

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