I’ve been a customer for 5+ years and I still love it. Their support escalations can take a little time, but keep in mind you’re (we’re) paying something like $50-$100/year, and a typical escalated support ticket (ie, a problem that requires account-specific troubleshooting) can cost $10-$25 of labor.

Of course, it needs to be reliable and send mail. Maybe see how their response and the second month goes, then decide.