HN readers will probably try quite hard to solve a problem by themselves before contacting customer support so are unlikely to be helped by a chatbot. But I wonder whether we are unrepresentative of most users in this respect. Are a lot of people calling support with easy problems which the chatbots are in fact able to solve? I’m curious whether they are actually providing a useful level 1 support.
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HN readers will probably try quite hard to solve a problem by themselves before contacting customer support so are unlikely to be helped by a chatbot. But I wonder whether we are unrepresentative of most users in this respect. Are a lot of people calling support with easy problems which the chatbots are in fact able to solve? I’m curious whether they are actually providing a useful level 1 support.