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"How is the support? Do developers even care? Are they serious at issues handling? Etc."

This can't be stressed enough. A prospective user first-and-foremost wants to have an answer to the question "Is this piece of software worthy of my time?". If it fails to answer this question quickly, it will lose the user.

We are used to seeing this kind of ignorance from corporations: "Let's dump this piece of code online. A community will form and users will come by the millions." How many times has this worked?

Right now there are loads of interesting projects on github. Projects that will never be sucessful because they failed to do the extra effort required to "market" them.

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