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Comment on 5 Months of Customer Service Hell with HTCparent

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I wonder if something like a squaretrade warranty helps create an abstraction layer between you and the manufacturer in situations like these. (yes it does cost extra though)

That's my understanding of their process. Though their business model has advantages of scale similar to other forms of insurance, I really doubt if it's enough to over come overhead with electronics. I'd bet their business model in more complicated though, they must be extracting value somewhere else. Unless the extended manufacturer warranties are hugely profitable and that susceptible to undercutting.

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