As always, it depends. A quality SaaS provider is going to have more expertise in their niche. They'll have more advanced functionality that can be turned on quickly (SSO for that big new partner).
Your outage is within your control
This was the standard argument against cloud infrastructure and the industry has continued to shift in that direction anyway.
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You mean the alternative is better, right? Your outage is within your control, not in the hands of people with much less skin in the game.
As always, it depends. A quality SaaS provider is going to have more expertise in their niche. They'll have more advanced functionality that can be turned on quickly (SSO for that big new partner).
This was the standard argument against cloud infrastructure and the industry has continued to shift in that direction anyway.