Just wanted to chime in here, since I happen to have a positive HTC customer service story.
I have a nexus one. I bought it when it still came with an OLED screen. The screen eventually started having color issues. I just dealt with a pinkish screen up until a few days before my warranty was up. I contacted them, and without a hassle they sent me a new nexus one, and had me ship back mine after it came (putting a 500 dollar hold on my credit card just in case I tried to keep both devices or something).
New device worked fine but the power button was a bit iffy. Contacted them again and told them my power button was really hard to press. This was AFTER my warranty period was up (but only a couple days after I received the new phone), but the customer service rep put me on hold for a bit, and my request was approved. I got sent another new phone, and I shipped off the "old" one once I received it (with the same credit card hold situation). New phone was perfect, and I still have it and working great.
I had to deal with having to do two phone wipes and all that, but I felt pretty good about the whole thing. Cost me nothing but the time to prepare the phones for shipping and getting the new phone back up to speed.
In general, when you get a warranty replacement that replacement itself has a 30 or 60 warranty, that can generally extend beyond your original warranty. I don't know the particulars from your case, but thats a pretty standard practice that I believe HTC follows as well.
Comments
Just wanted to chime in here, since I happen to have a positive HTC customer service story.
I have a nexus one. I bought it when it still came with an OLED screen. The screen eventually started having color issues. I just dealt with a pinkish screen up until a few days before my warranty was up. I contacted them, and without a hassle they sent me a new nexus one, and had me ship back mine after it came (putting a 500 dollar hold on my credit card just in case I tried to keep both devices or something).
New device worked fine but the power button was a bit iffy. Contacted them again and told them my power button was really hard to press. This was AFTER my warranty period was up (but only a couple days after I received the new phone), but the customer service rep put me on hold for a bit, and my request was approved. I got sent another new phone, and I shipped off the "old" one once I received it (with the same credit card hold situation). New phone was perfect, and I still have it and working great.
I had to deal with having to do two phone wipes and all that, but I felt pretty good about the whole thing. Cost me nothing but the time to prepare the phones for shipping and getting the new phone back up to speed.
In general, when you get a warranty replacement that replacement itself has a 30 or 60 warranty, that can generally extend beyond your original warranty. I don't know the particulars from your case, but thats a pretty standard practice that I believe HTC follows as well.
Perhaps, but I think you'd agree that my experience in general was very different from what a lot of people are describing here.