I don't want to say tatsuke95 is wrong, but I don't see this the same way. I'd say every company has the potential to make the customer service experience pleasant and gratifying while remaining fair to all involved. I don't think a customer should have to be this persistent. Like the author, I'm all for turning a cheek, but at a certain point I won't continue to purchase from a company. A little frustration is one thing. Months and months of it is another. Had this been my experience, I imagine I'd be done with HTC.
Comments
I don't want to say tatsuke95 is wrong, but I don't see this the same way. I'd say every company has the potential to make the customer service experience pleasant and gratifying while remaining fair to all involved. I don't think a customer should have to be this persistent. Like the author, I'm all for turning a cheek, but at a certain point I won't continue to purchase from a company. A little frustration is one thing. Months and months of it is another. Had this been my experience, I imagine I'd be done with HTC.