I've had my fair share of rotten hardware so I understand what a hassle it can be when it craps out. That said, why didn't you just request a refund, and get a new phone? It seems that'd be much easier than playing customer service chicken with a bunch of people who seem in desperate need of retraining.
I bought the phone with a Wirefly deal... which I assumed would be an even more difficult customer service experience. I won't make that mistake again. The "deal" turned out to be almost nothing as I got hit with an activation charge typically waived when you buy direct from Sprint.
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I've had my fair share of rotten hardware so I understand what a hassle it can be when it craps out. That said, why didn't you just request a refund, and get a new phone? It seems that'd be much easier than playing customer service chicken with a bunch of people who seem in desperate need of retraining.
I bought the phone with a Wirefly deal... which I assumed would be an even more difficult customer service experience. I won't make that mistake again. The "deal" turned out to be almost nothing as I got hit with an activation charge typically waived when you buy direct from Sprint.