If nothing else, it was deliberately ignored. The customer contacted support last year via email, then in February, and again in April. Then we get to reviews (left by different users) for both the iOS and Android apps, stating this is a problem. Fortunately, the devs commented on the feedback! They replied with "Thank you so much for your suggestion, [name], feedback from users like you help us!"
Note none of this is implies they're working on it, just that they acknowledge the issue; which, to me, is absolutely incredible.
They are nobody's choice of provider. They are the provider you use if you are poor or cheap. That means they don't need to compete, including on security.
Comments
If nothing else, it was deliberately ignored. The customer contacted support last year via email, then in February, and again in April. Then we get to reviews (left by different users) for both the iOS and Android apps, stating this is a problem. Fortunately, the devs commented on the feedback! They replied with "Thank you so much for your suggestion, [name], feedback from users like you help us!"
Note none of this is implies they're working on it, just that they acknowledge the issue; which, to me, is absolutely incredible.
They are nobody's choice of provider. They are the provider you use if you are poor or cheap. That means they don't need to compete, including on security.
Companies know how much they are fined if they get caught. Its just an easy calculation for them if compliance is worth it.