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Comment on Insight into CD Baby's Customer Support - An Interview with Derek Sivers

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I ordered an album from CD Baby twice, once digital, once on disk. Browsing and buying from CD Baby was a joy, because their love for the music was so apparent.

It's also one of the rare sites where artists were seriously engaging with their customers. I posted a (favorable) review about one of the two albums, and ended up discussing not only his album, but also buddhist meditation.

It feels good to be treated as a human, not a mindless consumer.

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