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Comment on Insight into CD Baby's Customer Support - An Interview with Derek Sivers

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After spending over 100 minutes on hold with Comcast last night, reading this article dramatically lowered my blood pressure. It is nice to know that some people still care about customer /service/!

@jevinskie I can so relate to you! It was such a pleasure talking to him. The fantastic part was knowing that his team actually had fun all the while. It was like they never had a drab moment:)

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