It depends on requirements. It could be a simple log file, or it could be a complete rewrite of the internal tool and database. I would not recommend use an external tool because then the user has double work to do (change entries + add action trail).
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It depends on requirements. It could be a simple log file, or it could be a complete rewrite of the internal tool and database. I would not recommend use an external tool because then the user has double work to do (change entries + add action trail).